SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very accurate. Very fun doing it with my kids. took about 3weeks to arrive in Ghana. thickness is about 1/8 of a cm. Its awesomly very very sticky so very little chance of it falling or being pulled off. if you're living in a rented home might want to think of pasting on a frame then putting the frame up so you can carry it away with you when moving. A very beautiful decorative piece for the home.Good luck putting it together it take carefulness and good measure!
Top Quality. Just perfect. Good to put. Looks simple hammer
Great product. Very happy with purchase
The product arrived in spain sooner than expected. It comes in a rectangular box and inside is a die-cut and numbered paper, this paper must be glued to the chosen wall and try to leave it horizontal with the help of a level. Also bring some plates where the pieces and die-cut letters come, just look for the part number you put on the paper, you remove the mold from the paper where the piece fits and you hit the white part. You must be careful not to stick the piece with pieces of paper as the glue of the piece it's strong and you won't be able to remove it. Of course, planes, cardinal points and map title are optional, both to put and to place elsewhere. Once all is glued, proceed to remove the gray paper. Special care must be taken in assembling parts with others so as not to leave gaps. The complete assembly to me took about 3 hours, it's very laborious. Good product, good store and the result is very showy. Attached photo.
Came all broken, bad package goods, opened dispute money half returned
The way i expect it, it looks great the truth charm me, the guide is magnificent without it would be super complicated to put it all together very well.
is ok...you could get others map world at better price..but my kid like it..that's what it counts..
It fits the advertised, it looks phenomenal on my plain home wall. I'm really glad how it turned out. I totally recommend it.
Purchase satisfied. The map looks great. The stencil is good, but it is necessary to glue neatly. Details, especially the letters are very fragile. The store quickly sent the order. The parcel arrived quickly. I recommend the seller!!!!
The order came quickly within 2 weeks. Good card, the placement of the card on the wall spent 3,5 hours. Size taken xl