SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
Slightly short sleeves, and so everything is super)) the color is beautiful))
Turtleneck cool. myagenkaya. seams are all very neat. Definitely recommend
Turtleneck is very pleasant, soft. Belarus has been going for more than 2 months. The height of 170 sleeves is short, the length is too. But because. I plan to wear it under skirts and like to pull up the sleeve, then I'm happy and I will order in a different color.
Golf is soft, the knitwear is pleasant to the touch. Size maximum in Russian 44. Sleeve for height 169 back-to-back. Color matches. Took for $6. For such a price 10 *. But delivery this time almost three months in RB. stars for delivery do not remove. Coronovirus all the same)))
Good soft turtleneck!!! Came already after the deadline, opened a dispute, but closed, very pleasant, at 163, weight 56, bust 93, looks like this)
The sweater is good, soft, pleasant to the body. The growth of 168 is short, but it's not scary. In Belarus came for 3 weeks.
Chic turtleneck! The seams are perfect, the material is pleasant to the body. The size corresponds, boldly focus on the store's table. The color is rather milky white. Packaging is reliable. Delivery 3 weeks to Germany.
I bought at a discount for 350 rubles. For such a cost a good turtleneck. Soft, thin, but warm enough and pleasant to the body. Synthetics. Khaki color is closer to sand. I wear the size of the XS-S (parameters: 84-65-90, height 160, weight 49), turtleneck back to back. Large sizes will not suit exactly. Sleeves are short even for me. When refueling in jeans/pants does not get out. So, in general, I'm happy with the purchase and I'll order another pair in other colors. The parcel reached 2 weeks before the point of issue in the "Pyaterochka". With the store did not communicate, but he sent the parcel literally the day after the order.
The sweater came in 15 days, soft and pleasant, but the fabric is thin enough, so the cold will not save. The sleeves are short for height 173, and the length is suitable only for jeans with a high waist. But overall satisfied, thank you!
Came in a month, packed in a postal package. The product itself is very pleasant: soft to the touch, it stretches well. At a height of 156 cm, 85-70-88 came up.