SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
Excellent Large and voluminous handkerchief! Soft, keeps the shape. The print is symmetrical, there are no leads. Color, as in the photo. Light squares are not very light, gray-beige. I need it.
Perfect and they sent me a magnificent bracelet detail
Hello, the shawls came for 23 days before. Kemerovo. Shawls are very soft, warm. Washed in hand. Shawls did not deform, did not lose their color. I am happy with the purchase, I recommend the store.
The scarf is long-awaited in all senses of this word, based on the comments that there will be a fast delivery, so I ordered it. But in fact I ordered 11.11 took today 14.01, the period of protection has expired, opened a dispute, the store asked a couple of days to wait and the truth today brought a notification. And by the way, it's half a scarf, I put a photo, but it's better for me, I ordered under a fur coat with a high collar, so bulky will not be in the throat area
Received in 1 month Exact description Soft to the touch and pretty Just loses a little fiber but normal given the material
Very soft, smells good and gift a ponytail
Ordered 11.11-received 17.12 (Krasnoyarsk territory) Slightly different real color from the color in the photo, but it does not change the essence. The scarf is quite decent, soft to the touch, light. According to the photo it seems dense, in reality a little loose. All sizes correspond to the description. As a gift came a rubber band with beads. Purchase satisfied. How the scarf will manifest itself when wearing will write in addition to the recall
Blue is greenish
Šilta minkšta, bet sintetika. Laaaaabai elektrinasi. Už tuos pinigus apsimoka.
Very cute handkerchief. girls, it's not a stole. (goes with a scarf) the size is large, meter 1.5 per meter. The material is pleasant to the body, but the handkerchief is not tightly woven, ie for the winter it will be cool (if worn as a handkerchief on the head), if on the neck under the jacket/coat-will go. One side with fringe. For a long time of course it will not be enough, but for 150 rubles per piece-more than acceptable) Corresponds to the description. Transmitted to carrier 20.11 received by mail 6.12 I did not communicate with the store.