SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great product. Everything works as it should. Let's see how long the batteries will live ....
We use this to control a small fan to circulate the heat from our wood burner. The remote is great. so we can set it where the wood burner usually gets warm first and cools first. Easy to use and program. You do have to get used to the symbols. and have patience to go through each setting EVERYTIME you change the programming though.Down falls ..> the stand on the remote broke within a few weeks. The display goes black if it gets too hot (above 130). which happens when we get the burner really going. a loose remote means pets and kids walk off with it at times.We would by this kind again should we need to replace any of our existing similar thermostats for our fans. We own 3 different styles. and prefer this one the most.
WOW. I had some doubts as this was so affordable. My home office is in the basement level of our home. It only gets heat from the larger play room next to it. When we converted it to an office and put doors on for noise reduction that left me with ZERO heat. I used a TV Stand that had an integrated electric fireplace as something of a network closet. My idea was to use that for heat and man does it work well. but there is no way to regulate the temp. Using this plug solved that completely!You plug this plug in to your strip. then whatever device into it. The wireless receiver can be just placed on a surface. or wall mounted (which I did). It responds immediately and is VERY accurate matching my the thermometer in my office (weather station) station says to within 1/2 a degree. All in all this thing is fantastic.
I bought this for my niece and she absolutly loved it. It was easy for her to learn how to use it as well. It was also perfect for her age group because she's learning how to tell time at school.