SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
Good product
When buying it, it takes too long to be shipped (approx 2 months) but once sent it took very little to arrive (about 1 week and a half or 2 week (s) It looks just like it was described in the product. I have a music studio and the truth is, it's been really good for me to give room room room atmosphere. I recommend it!
Excellent
Everything is cool, it works.
Parcel arrived 14 days before Ken The box was a little accepted but not critical The lamp works fine, but the only one is only 1 Green, the rest shades of blue-blue
The order was made in November, and the parcel came only in February. Despite the long delivery, the goods came without damage, even the box did not crumple. The light is on. Light dim by 5 W, suitable for night lamp. At the base, the bulb is very heated.
Bulb and control such which description… However the box arrived Super deplorable conditions (as if they had played soccer) but item is intact… You waited to get But very good furniture bulb. .. Serious…. Recommended
I liked everything very much and I do not regret everything working well and with one remote everything can be done turning from room to room cool goods! year 100%
The parcel to the Moscow region came in 22 days. Everything works, just super! In the photo, not that of course, distorts, in nature of course quite differently, much cooler!!! Read reviews, guys, you're like kids... The store in the description indicated that the battery in the remote (worth a penny) you need to buy yourself!!! Almost in every recall... "no battery"..., personally, before I get it, first I went to the store and bought a "tablet" 2025, Delov then)) so I recommend, for this money, the light bulb is just "fire"
Parcel to Moscow 20 days, lamps were packaged in Bubble Bag, safe and sound, yellow color тусковат (would be brighter), General bulb not bad, can be different color, there is a smooth transition from one color to another, there is a mode flicker (but only yellow color), Also can be brightness make more or less. For релакса and festive mood thing)