SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Easymartdecor (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://easysmartdecor.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Euro (€)
US Dollar ($)
Excellent Product Super edge You see a tough instrument Good communication with supplier Excellent design 100% recominao
Well, for their money just a chic option, but it's not a top-class stalik, but nevertheless a good option! Satisfied, I recommend. (Red knife, this is ordinary kitchen, my old)
Delivery exactly month. sending 12 hours. in the evening ordered, in the morning already sent. everything corresponds to the description. well packed in plastic box. on each knife is a plastic tip. knives awesome. at first glance, as if not sharpened, but how to cut, immediately saw the difference. knives are sharp, reout is excellent. cut bread just by pressing the knife, daea do not need any movement to want, Just press and knife Reet. i'm in shock! I did not have knives that would be real, all the time tormented with my knives, and with these knives to work one pleasure! I advise you to buy, you will not regret it. I even hurt them twice, I need to be careful with them.
Excellent work, really the knives are of great quality, recommend.
Shipping 37 days. I order a second time. the first time a year ago I ordered. I recommend
Come to Kharkiv Ukraine for two cities. Gostrius, come to live in Ruci. Well, it's like it. Packed nadically. I can recommend it.
Delivery is fast, the knives are good. Steel is certainly not Damascus. just engraving. Sharp.
The parcel was almost 2 months old. Knife sharp. Let's see how long it's enough
It looks good, in the hand, by weight, tangible, beautiful, how it will hold the sharpening, as yet unknown, in Kharkov it was almost a month through the bake and ukrmail, track tracked, while everyone is happy.
The size corresponds, the quality of the steel is average of the sharpening box acceptable (but how for me would not fail) how they will keep it tell later. Handles as for me are very even comfortable. On delivery everything is fine, high-quality and fast. At least it would be possible to choose a more reliable packaging.